Question 1

How can I contact Mad Over Buildings customer support?

Accepted Answer

You can contact Mad Over Buildings (MOB) by calling +91 8660 423 608, emailing ask@madoverbuildings.com, or messaging us on WhatsApp at +91 8970 415 365. You can also submit the contact form on this page, and our support team will respond.

Question 2

What is the MOB customer care number?

Accepted Answer

The MOB customer care number is +91 8660 423 608. Keep your order ID, quotation number or registered mobile number ready so our team can assist you faster.

Question 3

Can I contact MOB customer support on WhatsApp?

Accepted Answer

Yes. You can contact MOB on WhatsApp at +91 8970 415 365 for help with products, quotations, orders, deliveries, invoices and other support requests.

Question 4

What is the Mad Over Buildings customer support email address?

Accepted Answer

You can email MOB customer support at ask@madoverbuildings.com. Include your name, registered mobile number and relevant order or quotation ID in the email.

Question 5

How can I check my MOB order status?

Accepted Answer

Log in to your MOB account and open My Orders to check the latest available order status. If you need more information, contact customer support with your MOB order ID.

Question 6

Is there a MOB mobile app?

Accepted Answer

Yes. MOB is available on the web and as a mobile app for Android (Google Play) and iOS (App Store), so you can browse products, request quotations and place orders for construction and interior materials from your phone.

Question 7

Who should I contact for an RFQ or bulk material quotation?

Accepted Answer

Submit your material list using MOB RFQ or Magic Quote to request prices for construction and interior materials. You can also contact our support team for assistance with bulk quantities, product selection or project quotations.

Question 8

Can MOB help me find construction materials for my project?

Accepted Answer

Yes. Share your required products, brands, specifications, quantities and delivery location with MOB. Our team can help identify suitable construction or interior materials and assist you in requesting a quotation.

Question 9

How do I contact MOB about a delivery issue?

Accepted Answer

Contact MOB customer support with your order ID and a short description of the issue. For faster investigation, share relevant photographs or videos if the material is damaged, incorrect or incomplete.

Question 10

How do I request a GST invoice for my MOB order?

Accepted Answer

Contact MOB support with your order ID and GST details if they were not already provided during ordering. Invoice changes are subject to the applicable tax and invoicing rules, so details should be submitted as early as possible.

Question 11

How do I request a return, replacement or exchange?

Accepted Answer

Contact MOB support with your order ID, the affected product details and supporting photographs or videos. Eligibility depends on the product, order condition, applicable return policy and the nature of the issue.

Question 12

Who should I contact for payment or refund support?

Accepted Answer

For payment failures, duplicate payments, refunds or transaction-related questions, contact MOB support with your order ID and transaction reference number. Do not share your OTP, CVV, UPI PIN or banking password.

Question 13

How can I get help with mobCredit?

Accepted Answer

For assistance with a mobCredit application, available credit, repayment or account-related questions, contact MOB customer support using your registered mobile number. Our support team will route the request to the appropriate team.

Question 14

Does MOB serve customers in Bengaluru and Mumbai?

Accepted Answer

MOB currently provides construction and interior-material procurement services in Bengaluru and Mumbai, subject to product availability and delivery location. Share your PIN code with the support team to confirm availability for your area.

Question 15

Who is the lender for MOB's Pay Later / business credit line?

Accepted Answer

5.1 Lender: Credit on MOB is sanctioned, disbursed and owned solely by the lender, Muthoot Finance Limited, a Non-Banking Financial Company registered with the Reserve Bank of India (Certificate of Registration No. N.16.00167; CIN L65910KL1997PLC011300; listed in RBI's List of NBFCs registered with the RBI, page 188, Sr. No. 4735) ("Lender"). Lender details can be verified on the RBI website: https://rbidocs.rbi.org.in/rdocs/content/PDFs/List_of_NBFCs_and_ARCs_registered_with_the_RBI.PDF 5.2 Lending Service Provider: Rupifi [Rupifi Technology Solutions Private Limited] acts as the Lending Service Provider (LSP) of the Lender and operates the credit journey, KYC and account servicing technology. 5.3 MOB's role: MOB is NOT a bank, NBFC or lender. MOB acts only as an anchor/merchant platform that integrates Rupifi's APIs so that GST-registered business customers can buy materials on MOB on credit (Buy Now Pay Later) for business purposes. MOB does not decide, sanction, price or disburse credit, does not hold loan funds, and does not charge borrowers any fee for the credit facility. 5.4 Eligibility: available only to businesses with a valid GSTIN, for B2B purchases on MOB. It is not a personal or consumer loan. 5.5 Data shared (with consent): business name, GSTIN, business PAN, authorised person's name, mobile and email, business address, MOB order and invoice history. The Lender/LSP may collect KYC documents and obtain credit bureau reports directly under their own privacy policies. 5.6 Data received: application status, approved limit, available limit and repayment status, used only to show your credit status and complete checkout. 5.7 Loan terms: the sanctioned amount, interest/charges, Annual Percentage Rate (APR), tenure, due dates and penal charges are disclosed by the Lender in the Key Fact Statement (KFS) and loan agreement before you accept. Please read them before availing credit. 5.8 Grievances: credit-related complaints may be raised with MOB's Grievance Officer (Section 12), who will coordinate with the LSP, or directly with the Lender Muthoot Finance +91 7558077666, [mails@muthootgroup.com] and the LSP's Grievance Officer [support@rupifi.com, Mr. Jahangeer (jahangeer@rupifi.com]. If not resolved within 30 days, you may approach the RBI Integrated Ombudsman Scheme at https://cms.rbi.org.in.

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