Frequently Asked Questions | MadOverBuildings

Question 1

How does mob’s pricing work? What are our delivery fees?

Accepted Answer

We charge 150 INR delivery fee per delivery per store ordered from. The pricing for the same materials may vary depending on the vendor. Our partners are carefully selected based on the quality of their materials, availability, and service. Thanks to our buying power, we are able to get you materials of the highest quality, without all the hassle of supply chains. With us you are saving both time and money. We are your perfect partner to get all the construction and interior materials you need for your project.

Question 2

Do you offer a line of credit?

Accepted Answer

All the payments have to be made online upon checkout for the order to be confirmed.

Question 3

Do you do ‘Cash on Delivery’ (CoD)?

Accepted Answer

We do not do CoD. However, you can be assured of your material delivery and the quality.

Question 4

Does mob pricing differ from in-store pricing?

Accepted Answer

For same day delivery orders the prices on our platform are associated with the store prices but may vary

Question 5

How does bulk order pricing via RFQ work?

Accepted Answer

For bulk orders via RFQ we leverage our purchasing power to provide you with an individual wholesale pricing.

Question 6

What are the delivery times?

Accepted Answer

We try to get your materials delivered to you within the same day as quickly as possible.

Question 7

Is it possible to give specific drop instructions?

Accepted Answer

For specific drop instructions, there are a few options: In the checkout process you can add specific drop instructions. You can call us at +91 8660423608 and we will make sure the driver gets your request. You can chat with us. Just click the chat button on the bottom right side of the mob website. We are happy to help you with your request!

Question 8

In which cities does mob deliver?

Accepted Answer

We deliver in the cities listed and are looking to expand to your city soon. If you want us in your city sooner, please write to us at ask@madoverbuildings.com

Question 9

Where does mob unload the materials?

Accepted Answer

We unload your materials where we park the delivery vehicle at the destination address

Question 10

Are there any delivery restrictions?

Accepted Answer

We can do any kind of delivery. In case you need any clarification please call us at +91 8660423608 or write to us at ask@madoverbuildings.com

Question 11

What kind of materials does mob deliver?

Accepted Answer

We deliver a vast range of construction and interior materials. Anything you need for your construction or renovation project - we got it! And if you cannot find an item you are searching for. Please let us know and we will get it for you!

Question 12

I cannot find a product in the online store or App, what can I do?

Accepted Answer

We are your one-stop shop for all the construction and interior materials you need for your project. If you cannot find an item please let us know via the form on our website. We will get back to you shortly with a price before processing your order.

Question 13

What are the operating times of mob?

Accepted Answer

You can place orders at any time 24/7. Please have a look at the information on the shop opening and delivery times for the specific material you want to order. Our supply partners are having different opening times but in general our ambition is to deliver every order within the same working day.

Question 14

How do you deal with material defects?

Accepted Answer

We are checking all our products before delivery and selecting our material partner/s carefully. We are working every day to provide only high quality and intact materials. In case you encounter any quality issues with our products, please reach out to us and we will replace it! Please take pictures for us to resolve the problem faster. Your satisfaction is what drives us!

Question 15

What is mobSTAR loyalty program?

Accepted Answer

The mobSTAR Loyalty Program is Mad Over Buildings' exclusive loyalty program for material purchases. Earn mobSTAR points every time you buy directly through MOB and unlock more rewards & benefits as you level up. There are five levels: Bronze, Silver, Gold, Platinum, and Diamond.

Question 16

How to register for mobSTAR loyalty program?

Accepted Answer

Simply sign up using your registered mobile number and OTP to start enjoying mobSTAR benefits. Upgrade to mobPRO by adding your GSTIN anytime to unlock distributor-level pricing.

Question 17

How do I earn points?

Accepted Answer

You earn mobSTAR points as a percentage of your total purchase amount, depending on your membership level. The higher your level, the more points you earn with every purchase.

Question 18

Why is Sign up necessary?

Accepted Answer

Signing up allows us to securely link your purchases to your account so you can earn and track mobSTAR points. It also helps us personalise your experience, unlock exclusive rewards, and ensure that all your benefits are credited to the right account.

Question 19

What if my mobSTAR balance is inaccurate?

Accepted Answer

If you notice any discrepancy in your mobSTAR points balance, please contact our support team with your account details and purchase information. We will review your transactions and update your balance to reflect the correct points as quickly as possible.

Question 20

When do mobSTAR points get credited?

Accepted Answer

mobSTAR points get credited to your account 7 days after your order is marked delivered.

Question 21

When do mobSTAR points expire?

Accepted Answer

mobSTAR points are valid for one year from the date they are credited to your account. Any unused points will expire after this period, so be sure to redeem them in time to enjoy your rewards.

Question 22

How does level upgrade happen?

Accepted Answer

Your mobSTAR level upgrades automatically based on the total points you earn. You start at Bronze with 0 points, move to Silver at 2,000 points, Gold at 12,000 points, Platinum at 30,000 points, and reach Diamond at 68,000 points. As you accumulate more points, you unlock higher levels and enjoy greater rewards.

Question 23

Where can I find my mobSTAR points details?

Accepted Answer

You can view your mobSTAR points and transaction history in the Account section of your MOB profile.

Question 24

How to maintain your mobSTAR level status?

Accepted Answer

Once you reach a level, you will remain at that level for a full year from the date you qualified. After the year ends, your level will be automatically evaluated based on your total points earned: if you meet or exceed your current level's requirement, you will stay at the same level; if your points are below the requirement, your level will be downgraded; and if you have earned enough points for a higher level, you will be upgraded.

Question 25

Is there a membership fee?

Accepted Answer

No, the mobSTAR Loyalty Program is completely free to join. All you need to do is sign up on MOB portal, and you can start earning points and enjoying rewards on the orders you place.

Question 26

Why do mobSTAR points have expiration dates?

Accepted Answer

mobSTAR points have expiration dates to encourage timely redemption and ensure a fair and active rewards system for all members. This helps you make the most of your points while allowing us to maintain and offer exciting rewards and benefits consistently.

Question 27

Can I qualify for multiple years in a single year’s spend?

Accepted Answer

No, mobSTAR level qualification and membership benefits are calculated on a yearly basis. While earning more points in a year can help you upgrade to a higher level, it does not allow you to extend or qualify for multiple years at once.

Question 28

Can I redeem all my MOBSTAR points at once?

Accepted Answer

Yes, you can use all your points in a single transaction. If your points exceed the order amount, only the points needed for the order will be used.

Question 29

How do I redeem my MOBSTAR points?

Accepted Answer

You can redeem your points during checkout when placing an order. Simply select the points option. If your points cover the total amount, no additional payment is needed. If not, you can pay the remaining balance using any other available payment method.

Question 30

Are mobSTAR points transferable?

Accepted Answer

No. MOBSTAR points collected in your account can only be used by you and cannot be transferred to another account. It remains locked with the same account (mobile) number used.

PRICING

DELIVERY

GENERAL QUESTIONS

mobSTAR LOYALITY PROGRAM