mobSTAR Points and Rewards | MadOverBuildings

Question 1

What is mobSTAR loyalty program?

Accepted Answer

The mobSTAR Loyalty Program is Mad Over Buildings' exclusive loyalty program for material purchases. Earn mobSTAR points every time you buy directly through MOB and unlock more rewards & benefits as you level up. There are five levels: Bronze, Silver, Gold, Platinum, and Diamond.

Question 2

How to register for mobSTAR loyalty program?

Accepted Answer

Simply sign up using your registered mobile number and OTP to start enjoying mobSTAR benefits. Upgrade to mobPRO by adding your GSTIN anytime to unlock distributor-level pricing.

Question 3

How do I earn points?

Accepted Answer

You earn mobSTAR points as a percentage of your total purchase amount, depending on your membership level. The higher your level, the more points you earn with every purchase.

Question 4

Why is Sign up necessary?

Accepted Answer

Signing up allows us to securely link your purchases to your account so you can earn and track mobSTAR points. It also helps us personalise your experience, unlock exclusive rewards, and ensure that all your benefits are credited to the right account.

Question 5

What if my mobSTAR balance is inaccurate?

Accepted Answer

If you notice any discrepancy in your mobSTAR points balance, please contact our support team with your account details and purchase information. We will review your transactions and update your balance to reflect the correct points as quickly as possible.

Question 6

When do mobSTAR points get credited?

Accepted Answer

mobSTAR points get credited to your account 7 days after your order is marked delivered.

Question 7

When do mobSTAR points expire?

Accepted Answer

mobSTAR points are valid for one year from the date they are credited to your account. Any unused points will expire after this period, so be sure to redeem them in time to enjoy your rewards.

Question 8

How does level upgrade happen?

Accepted Answer

Your mobSTAR level upgrades automatically based on the total points you earn. You start at Bronze with 0 points, move to Silver at 2,000 points, Gold at 12,000 points, Platinum at 30,000 points, and reach Diamond at 68,000 points. As you accumulate more points, you unlock higher levels and enjoy greater rewards.

Question 9

Where can I find my mobSTAR points details?

Accepted Answer

You can view your mobSTAR points and transaction history in the Account section of your MOB profile.

Question 10

How to maintain your mobSTAR level status?

Accepted Answer

Once you reach a level, you will remain at that level for a full year from the date you qualified. After the year ends, your level will be automatically evaluated based on your total points earned: if you meet or exceed your current level's requirement, you will stay at the same level; if your points are below the requirement, your level will be downgraded; and if you have earned enough points for a higher level, you will be upgraded.

Question 11

Is there a membership fee?

Accepted Answer

No, the mobSTAR Loyalty Program is completely free to join. All you need to do is sign up on MOB portal, and you can start earning points and enjoying rewards on the orders you place.

Question 12

Why do mobSTAR points have expiration dates?

Accepted Answer

mobSTAR points have expiration dates to encourage timely redemption and ensure a fair and active rewards system for all members. This helps you make the most of your points while allowing us to maintain and offer exciting rewards and benefits consistently.

Question 13

Can I qualify for multiple years in a single year’s spend?

Accepted Answer

No, mobSTAR level qualification and membership benefits are calculated on a yearly basis. While earning more points in a year can help you upgrade to a higher level, it does not allow you to extend or qualify for multiple years at once.

Question 14

Can I redeem all my MOBSTAR points at once?

Accepted Answer

Yes, you can use all your points in a single transaction. If your points exceed the order amount, only the points needed for the order will be used.

Question 15

How do I redeem my MOBSTAR points?

Accepted Answer

You can redeem your points during checkout when placing an order. Simply select the points option. If your points cover the total amount, no additional payment is needed. If not, you can pay the remaining balance using any other available payment method.

Question 16

Are mobSTAR points transferable?

Accepted Answer

No. MOBSTAR points collected in your account can only be used by you and cannot be transferred to another account. It remains locked with the same account (mobile) number used.

	BronzeLevel 1	SilverLevel 2	GoldLevel 3	PlatinumLevel 4	DiamondLevel 5

Minimum spend in a year	Free	₹250,000	₹1,200,000	₹2,500,000	₹4,857,143
Points	1.0 x	1.25 x	1.50 x	1.75 x	2.0 x

Get points on every order you place!

How does it work?